AutoReturn Uses Cloud-Based Technology to Simplify Police Towing Management and Reduce Municipal Costs in Concord, California

AutoReturn, the nation’s leading municipal towing management and logistics company, has announced the successful implementation of the company’s cloud-based technology, ARIES Online, as a stand-alone technology offering to the City of Concord, Calif.

“We are pleased to bring this technology to municipalities around the country who want to be more autonomous in their towing management, but need our technology to help them,” said AutoReturn CEO John Wicker.  “Our solution transforms the way cities and residents think about municipal services, making them more transparent, efficient, and cost effective.”

AutoReturn has three solutions to assist cities with their towing needs:

  1. AutoReturn Full Service, offering a turn-key municipal towing solution
  2. AutoReturn Logistics, which layers logistics support over our technology solution
  3. ARIES Online, which allows municipalities to utilize AutoReturn’s technology and continue to manage all operations internally.


ARIES Online provides municipalities with the technology to optimize the entire towing life cycle, from the dispatch request to storage and the final disposition of the vehicle. This cloud-based technology helps transform municipal towing services and streamline this important city service, resulting in lower costs for municipalities.

By leveraging Android and iPhone smartphone apps, AutoReturn is able to electronically dispatch tow trucks closest to the call, helping reduce costs incurred by the locally owned tow companies and reducing officer wait times, increasing public safety.

“We are pleased to begin using AutoReturn’s cloud technology in Concord to better serve our citizens,” said Concord Police Chief Guy Swanger. “The decision to work with AutoReturn was based on their strong municipal experience and their leading technology that enables the City to simplify a previously complex system,” he said.

AutoReturn is the leader in municipal towing management and logistics solutions, partnering with municipalities and existing local tow operators to help achieve efficiency, superior service, and increased cost recovery. Founded in 2002 as a technology-enabled towing management and logistics company, AutoReturn has revolutionized municipal towing, making sizable investments in technology, repeatable processes, training programs, and other infrastructure. Learn more at http://www.autoreturn.com.

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